Privacy Policy

 

Effective Date: 1 July 2025
Business Name: Echo Desk (trading as "Echo Desk")

ABN: 92678601579
Contact: admin@echodesk.com.au 

1. Our Commitment to Privacy

Echo Desk is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

2. What Information We Collect

We may collect the following types of personal information:

  • Full name, email address, phone number
  • Business name and contact details
  • Payment and billing information
  • Any other information you provide to us directly or indirectly

3. How We Collect Information

We collect personal information when you:

  • Contact us via our website, email, or phone
  • Sign up for our services or request a quote
  • Use our virtual assistant or voice support services
  • Interact with our website or social media platforms

4. Why We Collect Your Information

We collect and use your information to:

  • Provide and manage our virtual assistant services
  • Communicate with you about your account or inquiries
  • Improve our services and customer experience
  • Comply with legal obligations and resolve disputes

5. Disclosure of Personal Information

We may disclose your information to:

  • Our virtual assistants and service providers (under strict confidentiality)
  • Legal or regulatory authorities if required by law
  • Third-party platforms we use for communication, billing, or analytics (e.g. Clockify, Zoiper). These platforms have their own privacy policies, and we encourage users to review them.

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Our virtual assistants and service infrastructure may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs. 

We ensure that overseas providers are contractually bound to uphold privacy standards equivalent to those under the APPs.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure cloud storage, access controls, and regular data audits.

We retain personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Access & Correction

You may request access to your personal information or ask us to correct it if it’s inaccurate. To do so, please contact us at admin@echodesk.com.au.

9. Complaints

If you believe we’ve breached your privacy rights, please contact us. We’ll respond within 30 days. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, along with the latest updates.