Echo Desk Now Offers:

Echo Desk AI That Answers, Books and Follows Up - Automatically

Echo Desk now offers inbound and outbound AI voice flows for SMEs. From missed calls to lead follow-ups, our voice agents handle it all -- securely and locally.

Choose the Support You Need

Whether you're a solo operator or scaling fast, we offer three levels of support.

Basic Support

Managed support for basic admin tasks. Our team follows your SOPs and delivers consistent output under Echo Desk's supervision

Business Support

Enhanced support with voice capability and task ownership. Includes structured workflows, call handling, and performance oversight by our local team leads.

Executive Support

Full-service admin support with voice, reporting, and proactive task management. Delivered by Echo Desk's trained professionals, with compliance and quality built in.

AI Voice Support (Inbound + Outbound)

Fully managed, modular voice automation solution designed for SMEs. Whether it's answering calls or proactively reaching out to prospects, our AI voice agents handle the entire flow.

Why Choose Echo Desk

We're not just another outsourcing agency. We're your local partner in building a leaner, smarter business.

What Sets Us Apart:

  • We're a small business too. As a Gold Coast-based startup, we get the daily grind—tight margins, shifting priorities, and the need for reliable support that doesn’t add complexity..
  • Locally Managed in Australia. Onboarding, training, and quality control are handled by our Australian team, with delivery managed through our Philippine operations partner. You get support that understands your market—without the employment risk.
  • Voice-Ready Talent, Client-Aware Talent. Our support professionals are trained in real-time communication and task ownership—not just back-office execution. They’re equipped to represent your brand with clarity and professionalism.
  • Time Zone Alignment. We work when you work. Our delivery team is rostered to match your hours, ensuring responsiveness and seamless collaboration.
  • Structured Onboarding. We help you document workflows, build SOPs, and train your Echo Desk support professional for long-term success. No guesswork—just clarity from day one.
  • Transparent Pricing. No recruitment fees. No hidden costs. Just clear service tiers designed for scalability, compliance, and consistent value.
  • Privacy & Fair Work Compliant. We follow Australian Privacy Principles (APPs) and structure our services to align with Fair Work guidelines. Our managed model protects your business while delivering dependable support.

 

Who We Support

We support Australian startups solo founders, and small businesses looking to scale, including:

  • Tradies & field service operators
  • Allied health clinics and appointment-based practices
  • E-commerce and online retailers
  • Professional services (consultants, agencies, coaches)
  • Startups and SMEs looking to scale without growing payroll

 

 

 

How It Works

1. Book a Free Consultation

Jump on a quick call with our Australian-based team leader. Tell us about your business, your pain points, and the kind of support you need — Basic, Business, or Executive Support.

2. Send Us Your Role Description

We’ll help refine your job brief, then match you with voice-ready, professional support assistants from our curated talent pool—engaged through our independent operations partner in the Philippines.

3. Meet Your VA

We’ll introduce 1–2 top candidates based on skill fit, time zone, and communication style. You can chat, video interview, and request trial tasks before we assign your dedicated support professional.

4. We Handle the Setup

Echo Desk manages onboarding using your SOPs and tools, oversees timesheets and compliance, and provides ongoing support through your Australian-based account manager.

Frequently Asked Questions

Who employs the assistant?

Echo Desk does. Our support professionals are engaged through our Philippine operations partner and managed by our local team. You receive structured support—not direct employment or contractor relationships—protecting your business from Fair Work risks.

Can I choose who I work with?

We match you with the right Echo Desk support professional based on your needs and workflows. You’ll meet them during onboarding, but recruitment, training, and supervision are handled by Echo Desk to ensure compliance and consistency.

Will my assistant work my hours?

Yes. Our delivery team is rostered to align with your business hours. This ensures responsiveness while maintaining clear boundaries around employment status.

Can I assign tasks directly?

You’ll provide task briefs and SOPs, but Echo Desk manages day-to-day oversight. This structure ensures quality control and protects you from being deemed an employer under Fair Work guidelines.

Is this compliant with Australian law?

Yes. Echo Desk operates a managed service model designed to align with the Fair Work Act and Australian Privacy Principles (APPs). We avoid arrangements that resemble direct employment or labour hire.

What’s included in onboarding?

We help you document workflows, build SOPs, and train your Echo Desk support professional. Our structured onboarding ensures clarity, accountability, and long-term success.

Is my data safe?

Absolutely. We comply with Australian Privacy Principles (APPs) and use secure systems to protect your information.

Are there any hidden fees?

None. Our pricing is transparent and includes all recruitment, training, and management—no hidden costs or surprise charges.

Ready to Delegate with Confidence? Book a free consult now.

or send us a message and we'll be in touch soon.

About us

Echo Desk is a Gold Coast–based startup committed to supporting Australian small businesses by connecting them with professional Filipino virtual assistants. We deliver personalised admin and voice support—combining the reliability of local management with the efficiency of offshore talent. As a small business ourselves, we understand the value of time, trust, and tailored support that grows with you.